FAQs regarding the ordering process and our services.
FAQ
How can I order furniture? Can I order by telephone?
We only accept written orders. You can either place your order on the website or via email, fax or letter to the relevant addresses.
I would like to order something on the website for a trade fair offering free delivery service. How does this work?
As soon as you have selected the relevant trade fair, our prices will be displayed. You can then place the articles of your choice into the shopping cart. After you have entered your details and preferred manner of payment, you can send your order request. You will receive a confirmation of your order as soon as possible. Should the requested furniture not be available, we would be glad to offer you alternatives. After you have checked our order confirmation, you will receive our invoice approximately 4 weeks prior to the start of the trade fair.
Are the prices given on the website per day?
No, the prices given apply to the whole period of the trade fair or event and also include transport to and from the venue. The value added tax (VAT) has to be added.
I would like to place an online order for an event not listed on the website. How does this work exactly?
You click on „other event“, choose the articles you require, enter the details and submit your order request via the website. We then send you a customized offer incl. delivery costs (if applicable). Please note that the prices are only listed in the quote, not while you are placing your order request.
Are the items automatically reserved when I place an order request?
No, neither your request nor our subsequent offer automatically imply a furniture reservation.
Only the confirmation of the offer ensures a binding reservation of the requested furniture.
I have placed my order with the exhibitor shop of Messe München or NürnbergMesse. Will I receive an invoice from Hummel in advance or will Messe München send a summary invoice?
The invoices are mailed by Hummel approximately 4 weeks in advance of the event and need to be paid prior to the delivery of the furniture. You do not receive a summary invoice from Messe München or NürnbergMesse.
I have ordered items for the trade fair. When will they be delivered?
We will deliver the furniture in time – the very latest one day in advance of the trade fair/event. In general this will be organised as a collective transport a few days before the trade fair commences. If you have indicated a special delivery date we’ll endeavour to meet this date. However, we kindly ask you to understand that we cannot always oblige (i.e. if the order was placed at very short notice). Also we cannot give an exact time of delivery but will let you know whether the delivery will be in the morning or afternoon.
May I transport the furniture myself?
Yes, if you have a suitable vehicle. Having arranged a date you can pick up/return the articles from our storehouse in accordance with our opening hours.
Is the rental furniture insured through Hummel?
As of the time of delivery the client is liable for the rental furniture. The transport to and from the venue is insured by Hummel. After delivery the responsibility of insurance for the rental period against damage or loss lies with the lessee (see General Terms and Conditions). We can provide you with the insurance values of all the rented articles; however, we ourselves do not offer any insurance of the rental goods.
